FAQs

What currency are the prices on the website listed in?
All prices are listed in Euros (€).

I just placed an order, when will it be shipped?
We do our best to ship items as quickly as possible. Please allow 24–48 hours for production before your order is shipped. The average shipping time is 3-4 days within Romania and usually 9–18 days to the rest of the world.
If you have any questions, feel free to email us at maktuboriginal1@gmail.com.

I’m not satisfied with my order, can I return it? What if there’s a problem?
We offer a 100% money-back guarantee only if the product is received defective or damaged. You have 30 days to return the product to us and receive a full refund. You will need to return it at your own expense. Once we receive the item, we’ll refund the full amount of your original purchase.
Please make sure to include your name and order number on the returned package.
Please note: If your package is still in transit, you must wait for it to arrive and send it back before receiving a refund.

Can I cancel my order?
You can cancel your order at no cost! Just make sure to cancel before it has been shipped.

I entered the wrong address. What should I do now?
If you entered the wrong address, wait for your order confirmation email. Once you’ve confirmed that the address is incorrect, please notify us via email at maktuboriginal1@gmail.com.
If the address is wrong, we can correct it within 24 hours. After 24 hours, no refund will be given if the address was incorrect.

How long does shipping take?
Shipping times vary as we ship worldwide from different fulfillment centers, depending on your location.
Average shipping time is 3-4  days within Romania and usually 9–18 days to the rest of the world.

I have a question that wasn’t answered. Can you help me?
Absolutely! We’re here for you. Please send us an email at maktuboriginal1@gmail.com and we’ll be happy to help.
We receive a large number of emails, so if you want a prompt response, please include your order number and describe the issue clearly. Thank you!